Managing Remote Workers and Safeguarding Your Service Level
The sudden enformced switch globally to remote working in 2020 driven by the Coronavirus pandemic has left managers wondering how to manage and scrambling around for tools to ensure that “out of sight, out of mind” workers don’t become distracted beyond what’s acceptable or agreed.
Well, the good news is that there are lots of tools out there. You’re probably aware by now of the popular video conferencing tools such as Zoom. You may have used or heard about the collaboration and workflow solutions. But did you know that you can track how employees spend their time and how soon they respond to the emails that they receive.
Whether you want to look at email response and volumes sent and received using Time To Reply, or if you need to implement one of the amazing time tracking tools, you can see a range of tools available and recommended by close.com.
Don’t fall into the trap of thinking that remote workers don’t need guidance or managing. The Forbes tips in their article about managing staff remotely includes the key issues to be aware of.
The difference that effective planning and management of remote staff can be the difference between a reduction in performance and service levels and maintaining or even improving business output.